Are there setup or implementation fees?+
Implementation is included in the Growth and Enterprise plans. For Starter, a one-time setup fee of $999 covers configuration, data migration support and 2 days of virtual training. Enterprise plans include on-site implementation teams in your country.
Are there per-transaction fees?+
No. BankFuse does not charge per-transaction fees for core platform operations. M-Pesa and mobile money pass-through charges from Safaricom/MTN apply at their standard rates, but BankFuse adds no margin on these.
Can I pay in local currency (KSh, UGX, TZS)?+
Yes. We accept payment in KSh, UGX, TZS, RWF and USD. Local currency invoicing available for Kenya, Uganda, Tanzania and Rwanda institutions. South Sudan invoicing is in USD.
Is there a free trial available?+
Yes — Starter plan comes with a 14-day free trial, no credit card required. For Growth and Enterprise, we offer a fully guided 30-day proof of concept in our sandbox environment, configured to your institution type and country.
What happens if I exceed my account limit?+
We notify you when you reach 80% of your plan limit. You can upgrade at any time — no service interruption. We will never automatically charge you for overages without your approval.
Do you offer NGO or development finance pricing?+
Yes. BankFuse offers discounted pricing for NGO-operated MFIs, development finance institutions and humanitarian finance programmes operating in underserved markets including South Sudan. Contact our team for details.